The Progression of Understanding
The keys to good verbal communication include understanding internally what it is you
want to describe and knowing how to express it in a way that it understood. For me, there
is typically a progression leading to good communication and subsequent consensus on a
notion. Sometimes I call this the "The Progression of Understanding" and other
times I call it "The Progression of Confusion". There are four painful steps I
go through:
- Knowing something is there but being clueless as to what it is. The
"something" may be a problem or solution, a situation, an abstraction or
generalization. I say things like "I just can't wrap my head around this one"
and internally I feel totally confused.
- Having an internal understanding but not knowing how to describe it. In this
step, I have a good internal sense for the problem or solution, or the situation I'm
dealing with, or whatever. Often the internal notion is visual and I haven't found the
words to describe it.
- Knowing how to verbalize it but no one understanding me. Now I can put words to
the thoughts in my head, but for some inexplicable reason, no one has any idea what I'm
talking about.
- Others understanding me but disagreeing. This is actually a very good place to
be, because now I can talk it through with others, examine chains of logic and
implications, and work in a group to reach a consensus.
These ideas are somewhere between steps two and three. Send me
comments if you have any.